Xactium Services

Offering a broad range of services to our customers
Xactium Service Offerings

Xactium’s full lifecycle of services enables our customers to plan, design, configure, maintain and effectively embed an enterprise GRC system. 

We are focused on delivering a system that will help you achieve your objectives and raise the profile of risk, compliance and audit within your organisation.

Below you will find details of all the various services we offer, from initial consultation through to ongoing support and education.

Consulting Services

Consulting Services

How do we move from a spreadsheet system to an integrated GRC system?
What steps do we need to take into consideration?
What background work is involved?
How do we reflect what we need in a system?

These are just some of the questions that risk professionals come to us with at the beginning of their journey to move to a GRC solution.

Our team of experienced and qualified consultants and associates are here to help. Whether you need assistance with risk frameworks, processes or would just like to know how to get the most value from your Xactium system.

Xactium Configuration

Solution Configuration

Xactium is a highly configurable system which means that it can be easily adapted over time to meet your changing requirements or to extend functionality as it is embedded across your organisation.

We understand that every organisation is looking to approach the integration of a solution in different ways.  Therefore we generally recommend one of the following implementation approaches:

  • QuickStart - enables you to get up and running on the Xactium system quickly and easily.  Purchase an off-the-shelf system to demonstrate the benefits to the wider business and work with Xactium to scope and adapt your system over time as your experience and understanding develops.
  • Trial to Live - enables you to take a full working version of the system on a trial basis and make configuration changes, with help and guidance from our consultancy team.  Turn the system to “live” when you are ready.

 

Training

Education and Training

Knowledge transfer is a integral part of Xactium’s service delivery, whether this is in support of a new implementation or to provide further training to staff when the system has gone live.

Our customers have access to regular training events, covering areas such as system administration and reporting. Training sessions can also be tailored to address the specific requirements of your team.

 

Find Out More About Our Training Courses
Xactium Enhanced Support

Ongoing Support and Maintenance

Your dedicated account manager provides you with a consistent first point of contact for all questions and requests once your system is up and running.  

In addition, our customers have access to our experienced support team, contactable via our online portal or over the telephone during UK office hours.

Xactium Enhanced Support  
Our extended support packages offer you additional flexibility to work with us on future ongoing enhancements and give you more control over your budget, by eliminating the need to get individual work orders signed off on an ad-hoc basis.

 

Download Our Enhanced Support Brochure
Xactium Customer Community

 

Xactium Customer Community

All Xactium customers have the opportunity to join our ever-growing community of Xactium users. As a member, you will be given access to an online customer portal, which provides a platform to:

  • Ask the community questions
  • Learn from others
  • Submit ideas for product enhancements
  • Access all user guides, product training videos and materials