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Claims Management, Compliance Management, PPI

The future of claims management companies post PPI

Weather experts are predicting a cold winter ahead, however claims management companies (CMCs) will already be feeling the chill following the payment protection insurance (PPI) deadline. The bonanza peaked in August with a huge surge in demand for...

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Financial Services, PPI

Financial services failings prompts rise in Ombudsman complaints

Financial services firms across the board should be questioning their commitment to customer care following a rise in complaints made to the Financial Ombudsman Service (FOS). In the last financial year, some 388,000 new

FOS complaints were made, up...

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Risk Management, Change Management, Behavioural Risk, PPI

PPI – much needed closure is in sight but have the Risk Management lessons been learnt?

Finally, a deadline has been set for consumers to make claims for payment protection insurance (PPI). The regulator, the FCA, has said it wants to bring the matter to an “orderly conclusion”, helping banks to manage their liabilities and no doubt...

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