Industry News

Risk Management Industry News for FCA Regulated Businesses

Topics: Risk Management, KRI, customer complaints, FCA

As FCA reports a fall in customer complaints, how can customer KRI’s provide insight on operational risk

Customer complaints received by financial services organisations in the first half of this year were down 2.6% on the previous six months, according to the latest data published by the Financial Conduct Authority (FCA). The total number – 2.05m...

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