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FCA, customer complaints, Future for risk management

FCA Complaints Handling Rules Should Be On Risk Managers’ Radar

Complaints handling is a tough nut to crack. It can be a complex, time consuming and frustrating process to put matters right - or indeed decide after due consideration that a complainant is not justified. 

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FCA, customer complaints, Retail Banking

Packaged bank accounts – has improved risk management averted a crisis?

For some years, the media has labelled packaged bank accounts as ‘the next PPI’ suggesting this could be yet another regulatory scandal of epic proportions. For risk managers in retail banking, it must have felt like sitting on a tinderbox.

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Risk Management, FCA, KRI, customer complaints

As FCA reports a fall in customer complaints, how can customer KRI’s provide insight on operational risk

Customer complaints received by financial services organisations in the first half of this year were down 2.6% on the previous six months, according to the latest data published by the Financial Conduct Authority (FCA). The total number – 2.05m...

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