Customer Support

The great service you receive from Xactium doesn’t end once your system is deployed. Your Xactium subscription includes comprehensive support services and professional assistance.

Enjoy the peace of mind that comes with knowing issues can be quickly resolved, should they arise.



customer support packages

Customer support packages

All Xactium customers have access to a high level of customer support via our standard support package.  However, Xactium as a very flexible system enables organisations to adapt to change and enhance the scope and scale of their risk process. Many organisations have taken advantage of our change and consultancy services on an ad-hoc basis to achieve change.

In view of this, we are now offering enhanced annual service packages that provide a number of these services bundled as part of a support package. This new model provides:

  • Certainty of access to additional services without having to seek internal budget approval
  • Cost savings compared with the equivalent multiple one-off work orders

Download Xactium Support Packages Overview


Get helpful support online, quickly and intuitively.

  • Easily make a support request at

  • Track your case's progress at the click of a button

  • Share your feedback to help us keep improving customer satisfaction.
Contact support via email

Email support

Get direct support from one of our knowledgeable Customer Support Analysts.

  • Receive help from an Xactium solutions specialist

  • Get regular progress updates on your incident or case


Contact support via telephone

Telephone support

Expert support is only a phone call away.

  • Talk directly to a skilled Customer Support Analyst and our development team

  • Lines are open normal UK business days, 9am-5.30pm GMT/BST

Customer portal

Sign in to the Xactium customer resource centre and find the answers you need.

  • Read software guides, feature FAQs and other documentation

  • Get practical advice on how to tackle risk and claims management issues, and how to implement best-practice methods, with Xactium white papers

Software updates

Upgrade to the latest version of your solution.

  • Frequent updates fix known issues and improve features.

  • Always receive the latest solution upgrades, for as long as your Xactium license is active

  • Get in-depth help with new features, via documentation, training and how-to videos