Customer Support

The great service you receive from Xactium doesn’t end once your risk or claims management solution is deployed. Your Xactium license includes comprehensive support services and professional assistance.

Enjoy the peace of mind that comes with knowing issues can be quickly resolved, should they arise.



customer support packages

Customer Support Packages

Xactium is pleased to offer two levels of customer support:

  • Our Standard support package included in all subscriptions, offering you a high level of online and phone support as well as access to free user events.
  • Our Premier support package including additional consultancy and training services.

Download the PDF to find out more about our support packages

Salesforce Desk

Get helpful support online, quickly and intuitively.

  • Easily make a support request at

  • Track your case's progress at the click of a button

  • Share your feedback to help us keep improving customer satisfaction.
Contact support via email

Email support

Get direct support from one of our knowledgeable Customer Support Analysts.

  • Receive help from an Xactium solutions specialist

  • Get regular progress updates on your incident or case


Contact support via telephone

Telephone support

Expert support is only a phone call away.

  • Talk directly to a skilled Customer Support Analyst and our development team

  • Lines are open normal UK business days, 9am-5.30pm GMT/BST
Use the Xactium customer portal

Customer portal

Sign in to the Xactium customer resource centre and find the answers you need.

  • Read software guides, feature FAQs and other documentation

  • Get practical advice on how to tackle risk and claims management issues, and how to implement best-practice methods, with Xactium white papers
Get software updates

Software updates

Upgrade to the latest version of your solution.

  • Frequent updates fix known issues and improve features.

  • Always receive the latest solution upgrades, for as long as your Xactium license is active

  • Get in-depth help with new features, via documentation, training and how-to videos