The great service you receive from Xactium doesn’t end once your system is deployed. Your Xactium subscription includes comprehensive support services and professional assistance.
Enjoy the peace of mind that comes with knowing issues can be quickly resolved, should they arise.
All Xactium customers have access to a high level of customer support via our standard support package. However, Xactium as a very flexible system enables organisations to adapt to change and enhance the scope and scale of their risk process. Many organisations have taken advantage of our change and consultancy services on an ad-hoc basis to achieve change.
In view of this, we are now offering enhanced annual service packages that provide a number of these services bundled as part of a support package. This new model provides:
Get helpful support online, quickly and intuitively.
Easily make a support request at Desk.com
Track your case's progress at the click of a button
Get direct support from one of our knowledgeable Customer Support Analysts.
Receive help from an Xactium solutions specialist
Expert support is only a phone call away.
Talk directly to a skilled Customer Support Analyst and our development team
Sign in to the Xactium customer resource centre and find the answers you need.
Read software guides, feature FAQs and other documentation
Upgrade to the latest version of your solution.
Frequent updates fix known issues and improve features.
Always receive the latest solution upgrades, for as long as your Xactium license is active