Incident Management Software
Xactium Incident Manager provides full support for reporting and categorizing incidents, and creating and tracking the resulting actions needed to remediate them.
Xactium's solution allows you to efficiently evaluate the criticality of an incident, assign it to relevant stakeholders, and create and track actions needed to resolve the incident. In addition, powerful reporting and dashboard tools enable you to gain an overall picture of current incidents and the status of their remediation.
Report and Track Incidents
Report incidents of any type, including fraud, non-compliance and security threats. Associate incidents with specific business units or desks and describe their root cause.
Manage Investigations
Assign a lead investigator to the incident and put in place automated workflow rules for managing the incident lifecycle, including automated escalation rules and email notification.
Review and Approve Incident Remediation
Put in place remediation actions. Link tasks to specific remediation actions and assign them to relevant stakeholders. Make use of the Force.com platform's powerful approval process capabilities to manage approvals of remediated incidents and post-remediation activities.
Monitor the Status of Incidents
Utilize powerful reporting and dashboard tools to track incidents by type, data, person, business unit and desk. Provide automatic report updates to managers by email. Gain an oversight of trends and activities.
Create an Incident Portal
Provide support for registering and tracking incidents through a incident portal that can be easily linked to internal web-sites and intranets.